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Help Print

This section contains information on facilities available in the site including methods of navigation and links to sites giving accessibility advice and information on browsing the site. This page contains general help information relevant to the state portal website & is accessible from every page on the state portal Website. Whatever your query may be you are likely to find your answer here. If you have a query or problem about a specific link that is not addressed here, please use the 'Feedback' link provided on the header of every page.

Registering to the portal


Where can I find the link for registration to portal?

Getting registered to state portal is very easy. For registering to the portal you can select the link ' New Member? Sign Up' provided in the 'User Login' section of the home page.

How many section does the registration form contains?

The registration form consists of following 4 sections:

Login Details

  • First Name
  • Last Name
  • Gender
  • User Id
  • Password
  • Email

Residential Address

  • Address
  • City
  • District Profiles
  • State
  • Country
  • Zip
  • Mobile No.

Kiosk/CSC User

  • Kiosk/CSC

Security Question

  • Security Question
  • Answer
  • Security check

Why do I need to provide the security question & its answer?

In case you forget your password, you will be identified with this security information. The security question &Â answer that you provide during registration is the information that only the user must know. There are a few questions for the user to choose from. The user should select a question & provide a secret answer. Try not to enter a "popular" answer for this question. Ideally it should be easy for you to remember and hard for others to guess.

What are the mandatory fields to be filled-in the registration form?

The fields marked with * in the registration form are mandatory.

What are the rules for login credentials?

  • Login ID: Login ID is a unique ID. Login ID is not case-sensitive.
  • Password: Password is case-sensitive, alphanumeric and can contain special characters.

Login to the Portal


What if my login fails?

This may happen if you have not registered earlier, i.e your account does not exists. For this you must first register yourself.

What if my password doesn't work?

Make sure your "caps lock" key is not on. Password is case sensitive. For example, "password" is not the same as "PaSSwoRd" or "PASSWORD" & loginid Nagaland102 is same as nagALanD102 or nagaLAND102.

How do I change my password?

If you would like to change your password, sign in to your account with your current password & click on the 'Change Password' link on the page that follows. Follow these steps to change your password:

  • You will be asked to type your current password. Remember this field is case-sensitive.
  • Next, you will be asked to type your 'New Password'. Remember this field is also case-sensitive.
  • Next, you will be asked to re-type your 'New Password'. It should exactly match the new password you have entered in the field above.
  • Click on the 'Submit' button to change your password & login using your new password.

What if I forget my password?

In case you forget your password, click on 'Forgot Password?' link provided in the 'User Login' section of the home page & you will be directed to the concerned page. Here you can obtain a new password based on certain security parameters that you must have provided during registration.
You have to enter your Login ID. Fill in the answer that you have provided in response to the security question while registering. This answer must match the exact spellings, spaces, commas etc as provided during registration. Make sure to provide same & relevant information you have given during registration or when you last updated your account. Without the correct verification information, you will not be able to obtain a new password.
Once the form is successfully submitted, your new password will sent to your email entered at the time of registration.

Updated date: 2017-08-21